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Customer Story

From Constraints to Possibilities: How HiLink Elevates AmazingTalker

"HiLink allows our AmazingTalker teachers to receive more support, spend more time professionally providing students with better learning quality, and reduce unnecessary time costs for teachers. This ultimately improves the overall learning experience on the platform, making it a fantastic collaboration."

Abner

CEO of AmazingTalker

Achievements

Custom teaching and workflow features

Custom teaching and workflow features

In-class commerce (purchases, coupons, surveys)

In-class commerce (purchases, coupons, surveys)

Real-time teaching and behavioral data loop

Real-time teaching and behavioral data loop

Fully branded end-to-end learning experience

Fully branded end-to-end learning experience

Foundation for new learning formats and future monetization

Foundation for new learning formats and future monetization

Year founded:

2016

Location:

Taipei, Taiwan

Class size:

AmazingTalker is a global online learning platform that connects students with certified tutors for one-on-one lessons across languages, academics, and professional skills. The platform is known for its personalized learning model, which uses data-driven matching to pair students with tutors who fit their goals, pace, and learning style.

AmazingTalker supports a community of thousands of tutors and millions of learners across more than 100 countries. Students can choose from flexible schedules, customized lesson plans, and a wide range of subjects, while tutors benefit from tools that help them manage bookings, track student progress, and grow their teaching business.


With its focus on personalization, accessibility, and global reach, AmazingTalker has become one of the most recognized platforms for individualized online learning.

Challenges

AmazingTalker had relied on Zoom for years, but several constraints became increasingly difficult to overcome as the platform grew:

Fragmented Teaching Experience:

Zoom was not built for online teaching workflows. Pre-class, in-class, and post-class processes were disconnected, and teaching data could not flow back into AmazingTalker’s product ecosystem.

No scalable teaching verification or risk control:

Automated detection of teaching behavior, empty classes, and dispute evidence was not feasible. Quality control depended heavily on manual video review, limiting operational scalability.

High operational load for disputes:

Every conflict required manual review of recordings and statements, creating increasing pressure on service and operations teams.

Brand and product limitations:

Using Zoom as the primary teaching interface meant:

  • The classroom displayed Zoom branding, not AmazingTalker’s

  • The teaching experience felt separate from the platform

  • In-class commerce features (surveys, coupons, conversions) could not be integrated



  • Teaching behavior data could not be captured in real time

AmazingTalker needed a solution built specifically for education– not a general meeting tool.

Why AmazingTalker Chose HiLink

AmazingTalker had relied on Zoom for years, but several constraints became increasingly difficult to overcome as the platform grew:

Integrate deeply into the AmazingTalker product ecosystem

Present a fully branded teaching environment

Support customizable features and future commercial models

Serve as a long-term foundation for a proprietary teaching platform

Today, AmazingTalker is in a dual-system transition phase:

Most existing lessons continue on Zoom

New courses and dedicated projects are introduced on HiLink

Stability, integration capabilities, and customization potential are evaluated in parallel

HiLink is now seen not only as a teaching tool, but as a potential core module of AmazingTalker’s long-term platform strategy.

“HiLink’s value is still accumulating, but it gives us — for the first time — the real possibility of building our own branded teaching platform.”

Wayne

CTO of AmazingTalker

“HiLink’s value is still accumulating, but it gives us — for the first time — the real possibility of building our own branded teaching platform.”

Wayne

CTO of AmazingTalker

“HiLink’s value is still accumulating, but it gives us — for the first time — the real possibility of building our own branded teaching platform.”

Wayne

CTO of AmazingTalker

Strategic Value: What HiLink Makes Possible

While the early phase focuses on achieving Zoom-level stability,

HiLink unlocks critical strategic capabilities that Zoom cannot provide:

Custom teaching and workflow features

Real-time teaching and behavioral data loop

Fully branded end-to-end learning experience

Foundation for new learning formats and future monetization

In-class commerce (purchases, coupons, surveys)

HiLink is now seen not only as a teaching tool, but as a potential core module of AmazingTalker’s long-term platform strategy.

"HiLink allows our AmazingTalker teachers to receive more support, spend more time professionally providing students with better learning quality, and reduce unnecessary time costs for teachers. This ultimately improves the overall learning experience on the platform, making it a fantastic collaboration."

Abner

CEO of AmazingTalker

Looking Ahead

As HiLink adoption expands, AmazingTalker aims to:

Deeply integrate teaching flows with in-class commercial actions

Modularize tools like surveys, promotions, and course conversions

Build a complete operational and product analytics ecosystem

Establish a proprietary teaching infrastructure for global scale



AmazingTalker sees HiLink as a strong contender to become a core part of its long-term teaching technology stack, powering a future where teaching, learning, and commerce seamlessly connect.

Build better learning experiences — session by session

Whether you’re running tutoring programs or large-scale instruction, HiLink provides the infrastructure to deliver quality learning at scale.

Whether you’re running tutoring programs or large-scale instruction, HiLink provides the infrastructure to deliver quality learning at scale.

Whether you’re running tutoring programs or large-scale instruction, HiLink provides the infrastructure to deliver quality learning at scale.

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